Sales Policies

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1. To confirm the order, it is necessary to pay a 60% deposit corresponding to your purchase order (invoice) in order to begin the production of the furniture, craftsmanship, or any requested item. By paying the deposit, it is understood that you agree to our sales policies.

 

 2. t is the customer's responsibility to provide correct personal information and the address to which the product will be shipped. The company is not responsible if the information provided is incorrect and the product is lost.

 

 

3. It will be the customer's responsibility to contact their sales advisor. If they are unable to reach them, the customer should contact our facilities either by email or by phone at laperlafurnit@outlook.com , (phone) 970 2349985, in case they require any changes to their order or special specifications that were not previously mentioned.

 

 4. Any changes made to the order after 72 hours from the time the order is placed will be the customer's responsibility, who will assume any costs that may arise as well as the risks involved in making such changes.

 

5. To know the manufacturing times before placing the order, it is necessary for the customer to contact us via email or phone.

 

6. Once the order is placed, an estimated manufacturing and delivery time to the carrier will be provided.

 

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7. By placing the order, the customer authorizes the product to be manufactured within the timeframes established by the company, and this will not be grounds for cancellation.

 

8. Due to force majeure (wood drying, accidents, setbacks, or the presence of any microorganism that could damage the wood), delivery times may be extended by up to 10 business days, and this will not be grounds for cancellation or compensation.

 

 

9. Once the order is handed over to the carrier, the customer will be provided with the tracking number, as well as the phone number of the company responsible for transporting the order, so the customer can be informed of the estimated delivery day. It will be the customer's responsibility to contact the transport company for this information. (In case the carrier encounters any setbacks, La Perla Furniture will handle the procedures for claiming the insurance and later provide the corresponding compensation).

 

10. The unloading procedures are on the ground floor. Additional services such as furniture arrangement, unpacking, intensive customs inspection, extra plants, and ferry crossing have an extra cost and must be verified with prior notice.

 

 

11. Upon receiving the order at the customer's address, it is the customer's responsibility to verify that the product is in good condition and meets the previously agreed specifications. Once the product is delivered, it will be impossible to request a return under warranty.

 

12. In the event that the furniture is contaminated by moths or termites, the customer must request that the product be fumigated as soon as possible. This warranty applies only within the first 5 days after the product is delivered.

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13. Due to their nature, certain materials such as marble, onyx, woods, fabrics, and paints may have variations in tone, color, veining, cracks, and inclusions different from those shown in the images. Therefore, it is accepted that these variations may exist.

 

14. In the case of purchasing a wooden countertop, since it is a handcrafted product, it is understood that the previously agreed measurements may vary by a few centimeters, and this will not be grounds for return or cancellation.

 

 

15. The delivery hours are at 11 Nw Frontage Road, Unit 100, Fort Collins, CO, USA, 80524, from 9:00 AM to 5:00 PM, Monday through Friday, and on Saturdays from 10:00 AM to 2:00 PM, excluding holidays. If delivery outside of these hours is required, freight charges will apply according to the agreed rate.

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16. In the case of changes to the delivery of your order, after a date and time have been previously agreed upon, a penalty will be charged depending on the extra costs incurred. The minimum penalty will be $500 or more.

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17. The remaining 40% will be paid upon delivery of the goods, according to the agreement with the contract and the salesperson.

 

• If the product is not paid for on the agreed delivery day, there will be a penalty of 5% of the total invoice amount.

• Starting from the 7th day, if the payment has not been made, a penalty of 10% of the total invoice amount will apply.

• After 15 days of product delivery, if the invoice has not been fully paid, the furniture delivered will be retrieved. The handling, as well as the logistics costs to return the furniture to La Perla Furniture’s facilities (11 Nw Frontage Road, Unit 100, Fort Collins, CO, USA, 80524), will be fully covered by the customer, with no right to request the return of the deposit or any other amount paid towards the invoice.

• La Perla Furniture reserves the rights to the furniture.

 

18. If you require an invoice, please request it the same day by email at laperlafurniture11@gmail.com  If the invoice is not requested the same day, it will be issued on a later date.

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Payment Policies

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1. Accepted forms of payment: Cash, credit card (Visa, MasterCard, Amex), check, bank transfer, and PayPal.

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2. Deposit: A 60% deposit of the total order is required to confirm the purchase.

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3. Full payment: Full payment must be made before delivery or on the day of delivery of the product.

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4. Payment terms: The payment terms are as follows:

 

• Deposit: 60% of the total order at the time of confirmation.

• Full payment: The remaining 40% of the total order before delivery or when picking up the product.

•  Any extraordinary payment terms agreed upon (with the salesperson) must be signed by the Sales Manager, the salesperson, and the customer to be validated and approved.

• Failure to meet the extraordinary payment terms will result in the suspension of agreements between the seller and the customer, due to the requirement for immediate payment by the customer.

• If the customer fails to meet the agreed payments in the contract or invoice, it may result in changes to the delivery date and additional costs for delays in production, storage, as well as extra charges for personnel required to complete the order.

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Interest and Penalties:

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1. Interest and penalties: Interest will be charged at a rate of 10% per month on the outstanding balance if the full payment is not made within the established timeframe.

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2. Order cancellation: If the customer cancels the order after making the deposit, 50% of the deposit will be refunded if the cancellation is made within 5 days following the order confirmation. After this period, the deposit will not be refunded

 

Additional Conditions:

 

1. Taxes: Prices do not include taxes. The customer is responsible for paying applicable taxes as represented in their invoice.

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2. Shipping costs: Shipping costs will be charged separately and calculated based on the weight, size of the product, and the shipping address provided.

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3. Security: The company is not responsible for the security of payments made through third-party platforms (such as PayPal).

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Acceptance of the Payment Policy

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 By placing an order, the customer agrees to the terms of the payment policy. The company reserves the right to modify the payment policy at any time without prior notice.

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Delivery Policies

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1. Delivery Area: The company delivers throughout the state of Colorado and the rest of the country.

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2. Delivery Time: The estimated delivery time is 3-7 business days for urban areas and 7-14 business days for rural areas within the state of Colorado. For the rest of the country, we follow the shipping times of the courier companies (this clause applies to products available in store or warehouse).

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3. Delivery Hours: Deliveries are made Monday through Friday, from 9:00 AM to 5:00 PM (or outside of these hours by prior agreement with the carrier or customer).

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4. Delivery Cost: The delivery cost varies based on weight, size, and destination location. Delivery costs are automatically calculated during the checkout process. The shipping fee is paid 50% one day before delivery and the remaining 50% upon delivery. Payment is only accepted by deposit or transfer. If the payment is made in cash, it can only be done in-store.

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5. Same-Day Delivery: Same-day delivery is available for orders placed and confirmed with in-stock items before 12:00 PM in select areas, with an additional cost depending on demand.

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6. Immediate Pickup: Pickup can be made immediately at our facility located at 11 Nw Frontage Road, Unit 100, Fort Collins, CO, USA, 80524, from 9:00 AM to 5:00 PM, if the item is in stock.

 

 

Delivery Conditions

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1. Delivery Address: The delivery address must be accurate and complete. The company is not responsible for errors in the delivery address.

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2. Receiving the Delivery: The customer or an authorized representative must be present to receive the delivery.

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3. Inspection of the Delivery: The customer must inspect the delivery upon receipt and report any damage or defects to the company within 24 hours.

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4. Receipt Signature: The customer or their representative's signature on the delivery receipt constitutes acceptance of the delivery and confirmation that the product is in good condition.

 

 

 

Exceptions and Limitations

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1.Deliveries to Remote Areas: The company may charge an additional fee for deliveries to remote areas.

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2. Deliveries to High-rise Buildings: The company may charge an additional fee for deliveries to high-rise buildings.

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3. Deliveries to Areas with Restricted Access: The company may charge an additional fee for deliveries to areas with restricted access.

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Change and Cancellation Policies

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Change Policy

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1. Timeframe for Changes: Changes must be requested within 5 days of making the 60% deposit. Changes may incur additional costs beyond the agreed-upon amount, which will result in a modification of the purchase order, and it must be signed and authorized by the customer.

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2. Conditions for Changes: The product must be in its original packaging and in good condition. This only applies to crafts and decorations. No changes or returns are accepted for crafts, decorations, custom furniture, or promotional items.

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3. Cost of Changes: The customer is responsible for paying the shipping cost to return the product and any difference in the price of the new product.

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4. Change Process: The customer must contact their sales advisor or the company directly to request the change, providing the purchase order and the reason for the change. All changes must be made using the forms provided by the company and must be signed and authorized by the customer and the Sales Manager of La Perla Furniture.

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Cancellation Policy

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1. Timeframe for Cancellations: Cancellations must be requested within 5 days of placing the order.

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2.Conditions for Cancellations: Cancellation can only be made if the product has not been shipped in the case of crafts and decorations that are not personalized. Cancellation can only be made if the product has not begun the production process; otherwise, a penalty will apply, and the deposit will not be fully refunded.

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3.Cost of Cancellations: There is a cost for cancellations made within the established timeframe, which will be the minimum amount set by the company.

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4. Cancellation Process: The customer must contact their sales advisor or directly contact the company to request the cancellation and provide the purchase order.

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Exceptions and Limitations

 

1. Customized Products: Customized products cannot be returned or exchanged.

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2. Damaged Products: Products damaged during shipping must be reported to the company within 24 hours of delivery.

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3. Out-of-Stock Products: If a product is out of stock, the company reserves the right to cancel the order and refund the customer.

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Return Policy

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1. Return Period: Customers have 5 days from the delivery date to return a product.

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2. Conditions for Returns: The product must be in its original packaging and in good condition.

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3. Return Cost: The customer is responsible for paying the return shipping cost.

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4. Refund: The refund will be issued through the same payment method used for the purchase.

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Return Process

 

1. Notification: The customer must notify the company of their intention to return a product within the established timeframe.

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2. Authorization: The company will authorize the return and provide instructions for shipping the product back.

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3. Inspection: The company will inspect the returned product to determine if it meets the return conditions.

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4. Refund: If the product meets the return conditions, the company will issue the corresponding refund or product replacement.

 

Exceptions and Limitations

 

1. Customized Products: Customized products cannot be returned.

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2.Damaged Products: Products damaged during shipping must be reported to the company within 24 hours of delivery.

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3.Out-of-Stock Products: If a product is out of stock, the company reserves the right to cancel the order and refund the customer.

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Additional Information

 

1. Privacy Policy: The company is committed to protecting customer privacy and complying with applicable laws and regulations.

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2. Security Policy: The company is committed to maintaining the security of orders and protecting customer information.

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Warranty Policy

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1. Quality Warranty: The company guarantees the quality of the materials and workmanship used in the manufacturing of the products. If the product has manufacturing or material defects, the company commits to repairing or replacing it free of charge within 3 months following delivery.

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2. Durability Warranty: The company guarantees the durability of the products. If the product is damaged or wears out prematurely due to a manufacturing or material defect, the company commits to repairing or replacing it free of charge within 4 months following delivery.

 

Warranty Conditions

 

1. Warranty Registration: The customer must register the warranty within 30 days following delivery of the product with their salesperson.

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2. Proper Use: The warranty is only valid if the product is used according to the manufacturer's instructions and is kept in good condition.

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3. Manufacturing Defects: The warranty only covers manufacturing or material defects and does not cover damage caused by improper use, normal wear and tear, or accidents.

 

Claims Process

 

1. Notification: The customer must notify the company of any defects or issues with the product within 30 days of delivery.

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2. Inspection: The company will inspect the product to determine if the defect or issue is covered by the warranty.

 

3. Repair or Replacement: If the defect or issue is covered by the warranty, the company will repair or replace the product free of charge.

 

Limitations and Exclusions

 

1. Damage Caused by Improper Use: The warranty does not cover damage caused by improper use, normal wear and tear, or accidents.

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2. Modified Products: The warranty does not cover products that have been modified or altered in any way.

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3. Out-of-Stock Products: The warranty does not cover products that are no longer in stock or have been discontinued.

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Pricing Policy

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1. Prices: The prices of the products are determined based on production costs, materials, labor, administrative expenses, and other relevant factors.

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2. Currency: Prices are expressed in U.S. dollars (USD).

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3. Taxes: Prices do not include taxes. The customer is responsible for paying applicable taxes.

  

4. Discounts: The company may offer discounts on certain occasions, such as special sales or promotions.

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Price Adjustment Policy

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1. Price Adjustments: The company reserves the right to adjust product prices at any time without prior notice.

 

2. Notification: In the event of price adjustments, the company will notify customers via email or a post on the website.

  

3. Ongoing Orders: Price adjustments will not affect orders that have already been processed and paid.

 

Pricing Policy for Special Orders

 

1. Custom Orders: Prices for custom orders will be based on the specific requirements of the customer.

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2. Bulk Orders: The company may offer discounts for bulk orders.

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3. Rush Orders: The company may charge an additional fee for rush orders.

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Customer Service Policy

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1. Customer Service Hours: The company is available to assist customers Monday through Friday from 9:00 AM to 5:00 PM.

  

2. Contact Methods: Customers can contact the company via email, phone, phone, contact form on the website, social media, or in-person at the store.

  

3. Response Time: The company commits to responding to customer inquiries within 24 to 72 business hours.

 

Complaints and Claims Policy

 

1. Complaint Process: Customers can submit complaints or claims through the established contact methods (laperlafurnit@outlook.com, (tel.) 970 2349985).

  

2. Analysis and Resolution: The company will analyze and resolve complaints or claims fairly and in a timely manner.

  

3. Communication: The company will keep the customer informed about the status of their complaint or claim.

 

 

Privacy and Security Policy

 

1. Privacy: The company is committed to protecting the privacy of customers and complying with applicable laws and regulations.

  

2. Security: The company is committed to maintaining the security of orders and protecting customer information.

 

Accessibility Policy

 

1. Accessibility: The company is committed to making its website and store accessible to all customers.

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2. The sales advisor will provide timely follow-up to address each customer's specific needs.

 

 

MENTKA IMPORTS LLC 

 

DBA LA PERLA FURNITURE